Returns
EXTENDED HOLIDAY RETURNS
Orders placed between Nov 1 - Dec 31 may be returned until January 31, 2025.RETURNS
US RETURN POLICY
If you are not satisfied with your online purchase, please follow our guidelines for returns:
Please confirm your items are eligible for return (Final sale merchandise is not eligible for return or exchange).
- All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.
- The merchandise must be in its original condition and unworn.
- We do not refund shipping charges.
- We do not accept returns/exchanges on undergarments or marked down merchandise. These items are FINAL SALE- no returns or exchanges.
- We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.
- $9 restocking fee is added to all refunds (excluding exchanges and store credit)
Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.
INTERNATIONAL RETURNS
Returns are accepted within 14 days of receipt if in original condition. Shipping charges not refunded. A $9 restocking fee applies (excludes exchanges/store credit). Final sale, custom-made, undergarments, and sale merchandise are non-returnable.
The customer covers shipping and duties/taxes. Duties/taxes deducted from refund if applicable.
DAMAGED/INCORRECT ITEMS
Report within 5 days of receipt. Keep original packaging. Replacement sent upon receipt and inspection of returned merchandise.
EXCHANGES
Contact us for availability. Exchanges accepted under standard return conditions. Exchange shipping at our expense (excludes international orders).
HOW TO RETURN MERCHANDISE
Visit Surf Gypsy Returns Portal. Use UPS or insured parcel post for returns. No COD accepted. Pack items securely. Refunds are processed within 2-3 business days of receipt.
Questions? Email cs@surfgypsyclothing.com.
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